Refund Policy

Last updated: 10 Jun 2026

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with this Refund Policy.

We accept returns within 30 days of delivery. To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with any tags attached, and in its original packaging. You must also provide proof of purchase, such as an order confirmation or receipt.

To start a return, please contact us at info@pampoprint.com.

Items returned without prior authorization may not be accepted.

If your return request is approved, we will provide instructions on how and where to send your package.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong item, contact us promptly so that we can evaluate the issue and arrange an appropriate resolution.

Non-Returnable Items

Certain types of products cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Personalized or custom-made products
• Personal care products
• Hazardous materials, flammable liquids, or gases
• Gift cards

If you are unsure whether a particular product is eligible for return, please contact us before placing your order.

Exchanges

The fastest way to receive a different item is to return the original item and place a new order once the return has been approved.

Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, customers are responsible for the cost of returning items.

Original shipping charges are non-refundable unless the return results from our error or a defective product.

United Kingdom and European Union Cooling-Off Rights

If you are a consumer residing in the United Kingdom or the European Union, you may have the legal right to cancel or return your order within 14 days of receiving the goods without providing a reason, subject to applicable consumer protection laws.

To exercise this right, the item must generally be returned in a condition suitable for resale, together with any included accessories, documentation, and original packaging where reasonably possible.

Certain products may be excluded from cooling-off rights where permitted by law, including personalized or custom-made products and sealed goods that are not suitable for return for health or hygiene reasons once opened.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Refunds are typically processed within 10 business days after approval, although your bank, card issuer, Stripe, PayPal, or other payment provider may require additional time to complete the transaction.

If a refund is not approved, we will explain the reason and, where appropriate, arrange for the item to be returned to you.

Lost or Missing Deliveries

If your order has not arrived within the expected delivery period, please contact us at info@pampoprint.com.

We will investigate the issue with the shipping carrier and work with you to resolve the matter as quickly as possible.

Contact Us

If you have any questions about returns, refunds, exchanges, or this Refund Policy, please contact us at:
info@pampoprint.com